Telephone Linked Care 

The tele-triage nurse takes veterans calls including:

• calls about symptoms of illness or injury
• x-ray prep instructions
• medication questions and requests for renewals
• reporting patients self-monitoring of blood pressure or blood sugar to pcp doctor.
• requests for lab or x-ray results

Please call 1(800)472-1365 ext. 5803 (service area only) or (432)263-7361 ext. 5803 to speak with a tele-triage nurse.

Scheduling Appointments

Scheduling clerks will assist with all appointment management needs.  If a Commuity Based Outpatient Clinic (CBOC) appointment needs to be cancelled or rescheduled, the veteran may either call scheduling or their respective clinic between the hours of 8:00 a.m. and 4:30 p.m.  Rescheduling of appointments will need to take place during regular working hours, and scheduling clerks will contact the patient to coordinate a new appointment.

Please call 1(800)472-1365 ext. 5802 (service area only) or (432)263-7361 ext. 5802 to speak with a scheduling clerk.

Patient Advocate

The Patient Advocate Office is here to assist all veterans and their families with any concerns or issues. Our continual goal is to improve patient satisfaction with compassion and respect, while acting on behalf of the veteran.

For assistance, please visit our Patient Advocates, Connie Plagens, Room 8, extension 4839 or Greg Aguilar, Room 7, extension 4854.