West Texas VA Health Care System

 

Contact the West Texas VA Health Care System

West Texas VA Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.

Billing Questions

  • To speak with someone concerning billing in regards of co-pays, please call the VA Health Resource Center at 1-866-802-6819.  For more information, visit the Co-pays and Charges website.

Equal Employment Opportunity Program Manager:

  •  (432) 263-7361 or toll free (800) 472-1365, Ext. 5023. 

Integrated Ethics:

  • For questions, comments or suggestions please contact the Integrated Ethics Program Coordinator at (432) 236-7361, Ext. 5424 or e-mail at amy.halfmann@va.gov.

American Indian Special Emphasis Program Manager:

  • Carlla McCullough at (432) 263-7361 or toll free (800) 472-1365, Ext. 5023.

Minority Veterans Program Coordinator:

  • Iris McDuffie toll free at (800) 472-1365, ext. 5623. 

Asian Pacific Special Emphasis Program Manager:

  • (432) 263-7361 or toll free (800) 472-1365, Ext. 5023.

Military Sexual Trauma Coordinator:

  • Dr. Mia Hall,DMFT, LCSW at (432) 263-7361, Ext. 7327or toll free (800) 472-1365, Ext. 7327.

My HealtheVet Coordinator:

  • Billy Roberson,
    Location:  Building 1, Room 166, West Texas VA Health Care System, Big Spring
    Phone:  (432) 263-7361, ext. 7029 or toll free at 1-800-472-1365, ext. 7029
    On the Web – To register, go to http://www.myhealth.va.gov/.

Homeless Veteran Coordinator:

  • Call Social Work Service at (432) 263-7361, Ext. 7059 or toll free (800) 472-1365, Ext. 7059.

Suicide Prevention Coordinator:

  • Dealy Blackshear, at (432) 263-7361, Ext. 7325 or toll free (800) 472-1365, Ext. 7325.

Human Resources:

  • (432) 263-7361, Ext. 4820 or toll free (800) 472-1365, Ext. 4820.

Comp and Pension:

  • (432) 263-7361, Ext. 7297 or toll free (800) 472-1365, Ext. 7297

Caregiver Support Coordinator:

  • Bill Groth, LCSW at (432) 263-7361 or toll free (800) 472-1365, Ext. 7043 or go to VA Caregiver Support webpage. 

OEF/OIF/OND Program:

  • Jennifer Imus, OEF/OIF/OND Case Managemer : (432) 263-7361, Ext. 7173; Program Support Assitant: (432) 263-7361, Ext. 7169 

People With Disabilities Special Emphasis Program Manager:

  • The EEO Manager at  (432) 263-7361, Ext. 5023 or toll free (800) 472-1365, Ext. 5023.

Women Veterans Program Manager:

  • Cynthia Schaffner at (432) 263-7361, Ext. 7175 or toll free (800) 472-1365, Ext. 7175.

Former Prisoner of War Advocate:

  • Dr.Mia Hall, DMFT, LCSW at (432) 263-7361, Ext. 7327 or toll fee (800) 472-1365, Ext. 7327.

Contact the VA Inquiry Routing and Information System

  • VA has established an Inquiry Routing and Information System which provides answers to frequently-asked questions.  You may also use this system to submit a comment, question, or concern.

Eligibility Inquiries

  • If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at (432) 263-7361, Ext. 4811 or visit the VA Health Care Eligibility Center web site.

News Media

  • Members of the news media should contact Iva Jo Hanslik, Public Affairs Officer at (432) 264-4824.

Patient Advocate

  • If you have a compliment, complaint or other issue which you believe requires resolution, please contact our patient advocate;
    Natalie Rice, (432) 264-4839 or (800) 472-1365, Ext. 4839 (service area only).

Pharmacy

  • Outpatient Pharmacy - Monday-Friday, 8:00 am - 5:00 pm
    (432) 263-7361, Ext. 7081
    (800) 472-1365, Ext. 7081 (service area only)
  • Refill Line - (432) 263-7361, Ext. 7954
    (800) 472-1365, Ext. 7954 (service area only)
  • Online via MyHealtheVet
  • VA Drug Formulary

Privacy Officer

  • To speak with our Privacy Officer, Jennifer Valdez at (432) 263-7361, Ext. 5077.

Freedom of Information Act (FOIA) Officer

  • For information on FOIA please contact the Primary FOIA Officer, Jennifer Valdez at (432)263-7361, Ext. 5077 or the Alternate FOIA Officer, Kasey Deline at (432) 263-7361, Ext. 7117. You can also e-mail requests or questions to VHABIGFOIA@VA.GOV.

Release of Information

  • If you need to get information from your medical records, please contact our Release of Information Office at (432) 263-7361, Ext. 4826.  Located in Building 1, Room 100.

 
Telephone Care

  • Nursing Helpline - For Veterans who are in need of medical advice. (432) 263-7361, Ext. 5678
  • New Patients - Please call (432) 263-7361, Ext. 5692

To schedule an appointment, please call your PACT Team: 

  • Big Spring Clinics, (432) 263-7361
    Purple Clinic Ext. 5016
    Blue Clinic Ext. 5013
    Silver Clinic Ext. 5009
  • Abilene/Stamford Clinics, (325) 694-3252
    Team 1 Ext. 2191
    Team 2 Ext. 2192
    Team 3 Ext. 2193
    Team 4 Ext. 2194
    Team 5 Ext. 2195
  • Odessa/Fort Stockton Clinics, (432)550-0149
    Team 1 Ext. 2392
    Team 2 Ext. 2393
    Team 3 Ext. 2394
  • Hobbs, (575) 391-0354
    Team 1 Ext. 2291
  • San Angelo Clinic, (325) 658-6138
    Team 1 Ext. 2460
    Team 2 Ext. 2497