Schedule an Appointment
(432) 263-7361, Ext. 5692
(800) 472-1365, Ext. 5692 (service area only)
Billing Questions - To speak with someone in our billing section, call the Medical Center at (432) 264-4897. For more information, visit the Co-pays and Charges website.
Equal Employment Opportunity Program Manager: John Jones at (432) 263-7361 or toll free (800) 472-1365, Ext. 5023.
American Indian Special Emphasis Program Manager: Carlla McCullough at (432) 263-7361 or toll free (800) 472-1365, Ext. 5023.
Minority Veterans Program Coordinator: Rosa Mancha at (432)264-4832 or toll free at (800) 472-1365, ext. 4832.
Asian Pacific Special Emphasis Program Manager: Meghan F. Bias at (432) 263-7361 or toll free (800) 472-1365, Ext. 7135.
Military Sexual Trauma Coordinator: Angela Hunt, LMSW at (432) 263-7361, Ext. 7327 or toll free (800) 472-1365, Ext. 7327.
My HealtheVet Coordinator:
Point of Contact: Billy Roberson,
Location: Building 1, Room 166, West Texas VA Health Care System, Big Spring
Phone: (432) 263-7361, ext. 7029 or toll free at 1-800-472-1365, ext. 7029
On the Web – To register, go to http://www.myhealth.va.gov/.
Homeless Veteran Coordinator: Shad Barrows, at (432) 263-7361, Ext. 7059 or toll free (800) 472-1365, Ext. 7059.
Suicide Prevention Coordinator: Dealy Blackshear, at (432) 263-7361, Ext. 7325 or toll free (800) 472-1365, Ext. 7325.
Human Resources: (432) 263-7361, Ext. 4820 or toll free (800) 472-1365, Ext. 4820.
Comp and Pension: (432) 263-7361, Ext. 7297 or toll free (800) 472-1365, Ext. 7297
Caregiver Support Coordinator: Bill Groth, LCSW at (432) 263-7361 or toll free (800) 472-1365, Ext. 7043 or go to VA Caregiver Support webpage.
OEF/OIF Coordinator: Case Management at (432) 263-7361, Ext. 7173 or 7169 or toll free (800) 472-1365, Ext. 7173 or 7169.
People With Disabilities Special Emphasis Program Manager: Yvette Villareal at (432) 263-7361, Ext. 7061 or toll free (800) 472-1365, Ext. 7061.
Women Veterans Program Manager: Sharon Settles at (432) 263-7361, Ext. 7175 or toll free (800) 472-1365, Ext. 7175.
Former Prisoner of War Advocate: Dr. Brian Phemester at (432) 263-7361, Ext. 7115 or toll fee (800) 472-1365, Ext. 7115.
Contact the VA - Inquiry Routing and Information System - VA has established an Inquiry Routing and Information System which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
Eligibility Inquiries - If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at (432) 263-7361, Ext. 4811 or visit the VA Health Care Eligibility Center web site.
News Media - Members of the news media should contact Iva Jo Hanslik, our Public Affairs Officer at (432) 264-4824.
Patient Advocate - If you have a compliment, complaint or other issue which you believe requires resolution, please contact one of our patient advocates;
Patient Advocate, Room 6A, (432) 264-4839 or
Wendie Wallace, Room 6B, (432) 264-4854. or
(800) 472-1365, Ext. 4839 (service area only).
Pharmacy
Privacy Officer - To speak with our Privacy Officer, Jennifer Valdez at (432) 263-7361, Ext. 5077 or the Alternative Privacy Officer Yvette Villareal at (432) 263-7361, Ext. 7067.
Release of Information - If you need to get information from your medical records, please contact our Release of Information Office at (432) 263-7361, Ext. 4826. Located in Building 1, Room 100.
Telephone Care
Nursing Helpline - For Veterans who are in need of medical advice. (432) 263-7361, Ext. 5678
New Patients - Please call (432) 263-7361, Ext. 5692
To schedule an appointment, please call your PACT Team:
- Big Spring Clinics, (432) 263-7361
- Purple Clinic Ext. 5016
- Blue Clinic Ext. 5013
- Silver Clinic Ext. 5009
- Abilene/Stamford Clinics, (325) 694-3252
- Team 1 Ext. 2191
- Team 2 Ext. 2192
- Team 3 Ext. 2193
- Team 4 Ext. 2194
- Team 5 Ext. 2195
- Odessa/Fort Stockton Clinics, (432)550-0149
- Team 1 Ext. 2392
- Team 2 Ext. 2393
- Team 3 Ext. 2394
- Hobbs, (575) 391-0354
- San Angelo Clinic, (325) 658-6138
- Team 1 Ext. 2460
- Team 2 Ext. 2497
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