West Texas VA Health Care System
Training the Next Generation of Providers
In an employment market that exists at the WTVAHCS, training the next generation of healthcare providers begins with customer service which all service industry organizations value first.
At the WTVAHCS, we champion the path used by the VA mentorship program via the GROW model; Goal, Reality, Options, Way forward. We begin with face to face meetings to assist employees define their career goals. We then fill in gaps that exist between current reality and the destination. From that conversation, we collaborate with employees to find what options exist to propel them over the gap. The employee can then act decisively to use those options to make their goals a reality.
While this is a generic application of the GROW model, our conversations with health care providers are very tailored to their needs and what options are available from local, network, and national levels. Where possible, we funnel academic needs of future providers to academic payment programs. This can include the employee either having their education reimbursed after each semester or their education being paid for as a scholarship. Programs may also have accompanying retention agreements from which both the VA and the employee benefit.
Like all customer service, especially in friendly West Texas, the first step to solving problems is a handshake and saying “what can I do for you today?” After all, if we don’t know where you want to go, we cannot help you get there.