PACT- Team Based Approach to Healthcare - West Texas VA Health Care System
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West Texas VA Health Care System


PACT- Team Based Approach to Healthcare


WTVAHCS PACT Teams coordinate care for our Veterans.

By Kelli Kemper, RN - PACT Coordinator
Wednesday, July 3, 2013

The West Texas VA Health Care System (WTVAHCS) has graduated from delivering traditional primary care to the Patient Aligned Care Teams (PACT) approach.  In 2010, the Veterans Administration (VA) implemented a change across all VA Health Care and primary care has and will be forever changed to encompass the PACT principles.

The Veterans Health Administration (VHA) mission has not changed from, honoring America’s Veterans by providing exceptional healthcare that improves their health and well-being. What has changed is our approach to delivering this care has.  Our VHA vision is to continue to be the benchmark of excellence and value in healthcare and benefits by providing exemplary services that are both patient-centered and evidence-based.  This care will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous improvement.  It will emphasize prevention and population health and contribute to the nation’s well-being through education, research and service in National emergencies. The WTVAHCS has adopted this vision and we are striving to provide primary care using the team approach.   Every PACT team has a provider, RN Care Manager, LVN, and clerk.  Each Veteran is assigned to a PACT team. Each member of the team has a clearly defined role and knows how to relate to others on the team.  The key is communicating with each other, openly and frequently.  The focus is on forging trusted, personal relationships that promote open communication and sharing of information. 

It is our goal to partner with Veterans and guarantee them access to care using diverse methods. We are offering telephone appointments, group appointments, RN Care Manager appointments, along with the traditional provider appointments for routine visits.  When other services are needed to meet the Veterans’ goals, another care team may be called in.  Members may include social workers, dietitians, pharmacists, mental health practitioners, specialists, and other non-VA healthcare professionals.  All of these team members work with the Veteran to coordinate a wide variety of healthcare resources.  The Veteran is the center of the team and thus an active participant in making decisions.  Other members of the team may provide information and offer their ideas, but with PACT the Veterans have a say and have primary ownership of their healthcare.  PACT teams are devoted to working with Veterans to plan for whole-person care and life-long health and wellness.  Our PACT with you is to deliver excellence in every aspect of patient care.


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