West Texas VA Health Care System
Patient safety is the duty of all Veterans Health Administration (VHA) employees, Veterans and their family members, and visitors. Patient safety begins with you! The West Texas VA Health Care System (WTVAHCS) supports reporting and reviewing actual incidents, near misses or good catches to ensure the safety of our Veterans. VHA introduced the National Center for Patient Safety (NCPS) programs designed to improve patient safety. The focus of the program is prevention, not punishment. The program’s mission is to improve patient safety, prevent health care errors and develop and nurture a culture of safety. WTVAHCS wants to stress reporting any safety related concerns as a chance to improve our health care system. Accurate and timely reporting of actual events, near misses, and good catches into the patient safety allows us to focus our efforts toward proactive measures to decrease the risk of future occurrences. We call this establishing a "just Culture."
WTVAHCS supports the reporting of events, near misses, and good catches through the electronic patient event reporting system (ePER). Veterans, family members, and visitors can report issues of quality and safety at the WTVAHCS Veterans' website (http://www.bigspring.va.gov/) under the Patient Information Tab.
Contact information for the Patient Safety Manager and Quality Management staff can be found at the link for “Reporting Safety or Quality Issues" or through the Patient Safety Hotline where any patient, family member, or visitor may anonymously report a safety or quality related issue, or by calling 432-263-7361, extension 5024. The Patient Advocate can be reached at (432) 263-7361, extension 4839 for any customer service related concerns. More information is available at the National Center for Patient Safety website http://www.patientsafety.va.gov/.