West Texas VA Health Care System
The West Texas VA Health Care System (WTVAHCS) has implemented the use of TruthPoint, a powerful platform to capture Veteran feedback at the point of care. The newly implemented assessment tool will focus on targeting, obtaining and using the point-of-care patient feedback to achieve organizational objectives timely and effectively. Veterans are asked to provide feedback about their most recent health care experience using the TruthPoint tablet. The assessment takes just a few minutes to complete and staff is available to assist Veterans in using the tablet if needed.
The Veteran Centered Care Committee has placed numerous portable laptops around the main facility as well as the Community Based Outpatient Clinics in locations convenient to Veterans to capture this feedback. This information will allow us to recognize staff and processes that work well and assist us in identifying areas that need improvement.
The initial response from our Veterans and staff on use of the TruthPoint tablet has been very positive. We have already received numerous compliments on staff and the excellent care that is being provided. Veterans are also provided the opportunity to enter comments on what the WTVAHCS can do better and that feedback is being addressed as well.
Your opinion matters at the West Texas VA Health Care System! If you would like to provide feedback at your next health care visit, please ask a VA staff member for a TruthPoint tablet. Thank you for your service to our country and for giving us the opportunity to serve your health care needs.