Customer Service - West Texas VA Health Care System
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West Texas VA Health Care System


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

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Ambria Saverance

Patient Advocate
432-263-7361 Ext. 4839

Summer Martin, Patient Advocate

Summer Martin

Patient Advocate
432-263-7361 Ext. 4839

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

For a listing of additional contacts, please visit our phone directory.

The West Texas VA Healthcare System strives to always provide the highest quality of care to the Veterans of our nation who call Big Spring home.  We recognize there may be times when a patient or family member has an issue which requires our attention.  Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Patient Advocate - The Georege H. O'Brien Jr. VAMC in Big Spring has on staff a highly-skilled Patient Advocate who is eager to help you with your concern in a timely manner. Our Patient Advocate is located on the 1st floor of the Main Building at the George H.O'Brien, Jr. VAMC in Big Spring, TX.

The Patient Advocate:

  • Serve as liaisons between patients and the medical center
  • Act on the patient's behalf
  • Help patients understand their rights and responsibilities

Patient Feedback Tools - We also have a number of feedback tools for you to provide information about the care and service you receive.  Please take the time to participate in and use these feedback tools.  Our goal is to provide compassionate, quality care in a timely manner.

Truthpoint - Truthpoint tablets are located throughout the medical center to provide an electronic survey about your medical experience.  This information is annonymous and provides an opportunity to recognize exemplary employees as well as make suggestions for further improvement.

Speak to the Director Boxes - Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements.  There are Speak to the Director' boxes with comment cards located in the Outpatient Clinic lobby and the Pharmacy waiting area for you to express a concern, make a suggestion or give a compliment.

Quickcards - Quickcards are a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.  These are located throughout the medical center.
You may answer your Quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients - After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints or questions you have about your care, so that we can resolve them.  We also appreciate compliments about what we are doing right.