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West Texas VA Health Care System

 

Reporting Safety or Quality Issues

Public Reporting of Concerns or Complaints about Patient Care and Safety

If you, your family, or visitors have concerns or complaints regarding patient care or safety, we want to hear from you.  We want to take care of any problem as it happens.  If you have tried this and the problem has not been taken care of, you may ask to speak to the Service Level Patient Advocate for that area.

WTVAHCS Patient Advocate Program:

  • If your concerns are more difficult and require work between two or more services, please contact one of the facility level Patient Advocates.  Click here for more information. 

Written Communication:

  • Patients, family or visitors who prefer, may write a letter to our facility Director, West Texas VA Health Care System (WTVAHCS), 300 Veterans Blvd., Big Spring, Texas 79720.


WTVAHCS Patient Safety Hotline:

  • Any patient, family, or visitor may anonymously report a safety or quality related issue by calling:  (432) 263-7361, extension 5024.

Patients, families, visitors and staff may also report suspected criminal activity, fraud, inadequate patient care, waste or abuse of Government resources or mismanagement of VA programs to the Veterans Affairs Office of Inspector General (VAOIG) by calling:  1-800-488-8244 or you may write to them at:  VAOIG Hotline, P. O. Box 50410, Washington, DC  20091-0410. 

Any individual with a concern about patient/resident care and safety in the hospital should contact the hospital management. If your concern cannot be resolved through the facility, you may contact VA Healthcare - VISN 17 in writing to:

  • VISN 17VA Heart of Texas Health Care Network
    2301 E. Lamar blvd. Suite 650
    Arlington, TX 76006
    (817)652-1111

The Joint Commission

Patient safety concerns can be reported to The Joint Commission:

  • At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181